Refund Policy

TaHoma 


  • The time to dispatch this product is 4-7 working days upon receiving your paid order.
  • Somfy sends the TaHoma to clients via registered mail. However, we will not be responsible for any lost mail packages.
  • Your product warranty takes effect on the day you have paid for your product.
  • You agree to be bound by the terms and conditions, and refund policies upon purchasing this product.
  • Consumers must provide proof of purchase upon requesting for the product to be refunded.
  • Consumers has to bear freight costs and bank charges if the product to be returned is attributed to the oversight of the consumer.
  • Refunds will not be accepted in the following cases:
    • The item has been damaged by customer.
    • Refund or return of your product is not allowed due to a change of mind.
    • Return of the product to Somfy office is more than five (5) working days from the time you received it